GL-XE3000¶

Dear GL.iNet Customers,

This announcement addresses the startup failure and firmware recovery issues via U-Boot on the GL-MT2500/GL-X3000/GL-XE3000 devices. The problem stemmed from a software defect where some parameters were incorrectly defined, causing the routers to operate abnormally. As a result, we assessed that this issue might reduce the routers' service life to some extent, for which we sincerely apologize.

We strongly recommend that all customers using these products, including GL-MT2500/GL-X3000/GL-XE3000, perform the following U-Boot bootloader and firmware upgrade to fully resolve this issue.

GL-MT2500¶

Download and upgrade the U-Boot bootloader to version 2025-02-24 15:04:07
Download and upgrade the firmware to version 4.7.0

GL-X3000¶

Download and upgrade the U-Boot bootloader to version 2025-02-25 19:05:24
Download and upgrade the firmware to version 4.7.4

GL-XE3000¶

Download upgrade the U-Boot bootloader to version 2025-02-25 19:07:14
Download and upgrade the firmware to version 4.7.4

Note

For the methods to upgrade the U-Boot bootloader, you can refer to this link.

For the methods to upgrade the firmware, you can refer to this link.

We sincerely apologize for any inconvenience this may have caused. Moving forward, we are committed to enhancing our products and firmware with greater diligence and care.

For those who currently own these routers, we will extend the warranty period by one year at no cost. Should you encounter any issues, please do not hesitate to contact our support teams.

If the problem persists despite the upgrade, please contact our support teams via support@gl-inet.com, and we will provide a new replacement free of charge.

Your trust and support mean the world to us, and we are deeply grateful for it.

Sincerely,

GL.iNet Technical Support

March 26, 2025