How to Set Up the eSIM Physical Card with the GL.iNet Routers?

This guide will show you how to set up and activate the eSIM Physical card purchased from the GL.iNet online store. The eSIM Physical card is compatible with the Mudi (GL-E750)※/Mudi V2 (GL-E750V2), Spitz AX (GL-X3000), Puli AX (GL-XE3000), Puli (GL-XE300)※, Spitz (GL-X750)※, and Collie (GL-X300B) routers, ensuring seamless internet connectivity.

※Products with Quectel EP06-A modules do NOT support eSIM, as the Qualcomm software lacks specific AT command support. For products with EP06-E modules, please refer to this LINK to upgrade to the latest firmware and enable eSIM functionality.

The eSIM Physical Card Details

• Supports 4G and 5G networks for reliable and fast connections.
• Manage your eSIM profiles effortlessly by adding, removing, or enabling them.
• Select and purchase your preferred data packages from most eSIM stores worldwide at any time.
• Works with eSIM profiles from most global eSIM stores.
• Purchase eSIM profiles online without providing personal information, reducing the risk of privacy breaches.
• Comes with a seed profile that includes 1GB of free data for the U.S. and Europe, plus 100MB of Global Data, valid for 1 year from the activation date.
• Compatible with selected GL.iNet devices.

Set Up the eSIM Physical Card

If you're using the eSIM Physical card for the first time, please follow these steps to set it up on your GL.iNet Router:

Step 1: Insert the eSIM Physical card into your router. Refer to the images below for detailed guidance.

Step 2: Open your browser and type "192.168.8.1" in the address bar to log in to the GL.iNet Admin Panel.

Step 3: Connect your device to the internet.

Go to "INTERNET" and click "Auto Setup" to connect to the internet via Cellular.

This eSIM physical card comes with a seed profile that includes 1GB of free data for the U.S. and Europe, plus 100MB of Global Data, valid for 1 year from the activation date. Please note that this data is only for purchasing and downloading eSIM profiles and is not intended for general internet access.

If the Auto Setup connects to the internet successfully, the screen will appear as shown below:

How to Manage Your eSIM Profile?

Step 1: Ensure your GL.iNet device has the latest firmware.

Please make sure the Version is 4.0 or higher, and the Firmware Type number is 0319 or greater.

If your firmware is not up-to-date, you can upgrade it either automatically online or manually.

Option 1: Automatic Online Firmware Upgrade

Ensure your device is connected to the internet. Then, go to "SYSTEM" > "Upgrade" > "Online Upgrade" and click the "Install" button to automatically update to the latest firmware.

Option 2: Manual Firmware Update

To update the firmware manually, navigate to "SYSTEM" > "Upgrade" > "Local Upgrade". Then, select the firmware file or drag it into the designated area to upgrade to the latest version.

• E750V1※/E750V2: Please upgrade to firmware that supports eSIM.
• X3000: Please upgrade to firmware that supports eSIM.
• XE3000: Please upgrade to firmware that supports eSIM.
• XE300※: Please upgrade to firmware that supports eSIM.
• X750V1※/X750V2※: Please upgrade to firmware that supports eSIM.
• X300B: Please upgrade to firmware that supports eSIM.

※These products do not support eSIM with Quectel EP06-A modules due to the Qualcomm software lacking support for specific AT commands. For EP06-E, please refer to this LINK to upgrade to the latest software for eSIM functionality.

Step 2: Access the eSIM Manage Application

• After updating the firmware, wait for your device to reboot, then log back into the GL.iNet Admin Panel.
• Navigate to "APPLICATIONS" > "eSIM Manage" to enter the eSIM Manage application. Here, you can view the current status of your eSIM.

Only one eSIM profile can be active at a time. A green dot indicates that the selected eSIM profile is currently active.

eSIM Management Interface Guide

A. Current eSIM Status:

This section displays the basic information of the eSIM and details of the currently active profile.

• EID: The unique ID of the eSIM card.
• ICCID: The ICCID (Integrated Circuit Card Identifier) of the currently active eSIM profile.
• IMSI: The IMSI (International Mobile Subscriber Identity) of the currently active eSIM profile.

B. Seed Profile:

This section provides details about the seed profile. The seed profile comes preloaded with 1GB of free data for the U.S. and Europe, plus 100MB of global data, valid for 1 year from the activation date. This data allows you to download other profiles globally. You can also monitor the usage of the seed profile, including the remaining data, total data, and expiration date.

C. Normal Profile:

This section displays information about the normal profiles. If you purchase an eSIM profile from an online store and upload the eSIM QR code using the "Add eSIM Profile (QR Code Install)" function, the profile will appear here after the upload is complete.

D. Add eSIM Profile (QR Code Install):

This is the core function for uploading and installing eSIM profiles. When you purchase an eSIM profile from an online store, you will receive a QR code. Click this button to upload the QR code, which will then download and install the eSIM profile onto your router.

E. Export Log for Support:

This section allows you to view all logs related to the operation of the eSIM. If you encounter any issues and require technical support, you can export these logs and share them with our support team via email at support@gl-inet.com.

F. Top-up:

If you run out of the complimentary and preloaded data provided by GL.iNet, or if the data has expired and you wish to continue using the service, you can click the Top-up button to scan a QR code and purchase additional data.

G. Recommended eSIM Profile Stores:

GL.iNet recommends two partner eSIM stores for your convenience: EIOTCLUB and Tuge. You can scan the QR codes or click link (the EIOTCLUB eSIM Store or the Euge eSIM Store) to make a purchase based on your needs. You can also choose to buy eSIM packages from other third-party providers of your choice.

H. Actions:

This section allows you to easily manage eSIM profiles, including enabling, switching or deleting them.

How to Top Up eSIM Seed Profile?

For initial setup or purchasing an eSIM profile, GL.iNet provides preloaded data: 100MB for global use and 1GB for Europe and the U.S. These plans are designed to be more expensive and are intended for situations where you need to download a new eSIM profile upon arriving in a location without internet access.

To top up your eSIM Seed Profile, simply click the "Top-up" button and follow the instructions.

How to Purchase a new eSIM Profile?

After setting up your router, please follow the steps below to purchase and activate your eSIM profile:

Step 1: Access the eSIM Manage Application - Navigate to "APPLICATIONS" > "eSIM Manage" to enter the eSIM Manage program. Here, you can view the current status of your eSIM.

Step 2: Purchase an eSIM Profile from eSIM Stores.

Option 1: Purchase an eSIM profile from one of our recommended stores: the EIOTCLUB eSIM Store or the Euge eSIM Store.

All eSIM profile packages purchased from these two stores are fully compatible with our routers. If you have any questions, please contact our support team at support@gl-inet.com.

Option 2: The following list of stores has been tested by GL.iNet, but we cannot guarantee that all packages from these stores will be fully compatible with GL.iNet routers.

Since GL.iNet does not have partnerships with these stores, we are unable to assist with after-sales support or refunds related to these packages.

Supplier	Online store
Tuge (cooperate with GL.iNet)	https://esim_store.gl-inet.com
Eiotclub (cooperate with GL.iNet)	https://sim.eiotclub.com/eshop/esim/shop/shop
esim.me	https://esim.me
orange	https://travel.orange.com/
Redtea	https://esim.redteago.com/
globalyo	https://store.globalyo.com
easysim	https://easysim.global/
jetpacglobal	https://www.jetpacglobal.com/
etravelsim	https://etravelsim.com/
esim.sm	https://esim.sm/
Ubigi	https://cellulardata.ubigi.com/
airalo	https://www.airalo.com
holafly	https://esim.holafly.com
boost mobile	https://boost.com.au/pages/esim
esim plus	https://esimplus.me
bytesim	https://bytesim.com

Option 3: Purchase an eSIM profile from other third-party providers of your choice.

Step 3: Install Your eSIM Profile

After purchasing the eSIM profile, you will receive a QR code. Save this QR code to your computer. Then, click the "Add eSIM Profile (QR Code Install)" button in the eSIM Manage program to upload and install your purchased eSIM profile.

Step 4: Enable Your New Profile

After successfully uploading the QR code, you will see your new eSIM profile listed under "Normal Profile". Click "Enable" to activate your new eSIM profile.

Step 5: Apply Your New eSIM Profile and Connect to the Internet

After enabling your eSIM profile, navigate to "INTERNET" > "Auto Setup" to apply your eSIM profile and connect to the internet.

Note: Some eSIM profiles may require additional settings, such as APN, PIN, or TTL. If needed, click "Manual Setup" to configure these settings. In some cases, you may need to reboot the device to establish an internet connection.

Once the eSIM profile is successfully set up, the screen will appear as shown in the screenshot:

Step 6: Easily Switch or Delete eSIM Profiles

You can easily switch between eSIM profiles by clicking "Enable" next to the profile you want to activate. To remove an eSIM profile, simply click "Delete".

Troubleshooting Guide

1. Unable to Connect to the Internet

If the Auto Setup fails to connect to the internet, the screen will appear as shown below:

The seed profile is designed to ensure a successful connection during the initial setup and to facilitate the purchase of the eSIM profile. During the first setup and connection using the seed profile, it may take 1-3 minutes after clicking "Auto Setup."

• If the connection is unsuccessful, please check whether the data on the seed card has been exhausted. If the seed data is depleted, please use an alternative connection method, such as Ethernet, a repeater, or tethering, to connect to the internet. Alternatively, you may top up the eSIM seed card.

• If the seed card still has data remaining, please verify that the seed profile is enabled in the eSIM Manage Application. If the seed profile is enabled and the issue persists, please take a screenshot of the "INTERNET" and "eSIM Manage" interfaces and email them to our support team at support@gl-inet.com for further assistance.

• Unable to Upload or Install Your eSIM Profile

• Option 1: If you encounter any issues during the upload and installation of your QR code, you can click "Copy Log" and email it to us at support@gl-inet.com for assistance.

• Option 2: You can also click "Export Log for Support" to gather all relevant information, then use "Copy Log" to email us at support@gl-inet.com for further help.

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