What should I do if I failed to bind device to the GLKVM app?

To remotely access a controlled device via the GLKVM app, you must first bind your GL.iNet KVM device (e.g., Comet) to the app. However, binding failures may occur during this process.

Here are some suggestions for troubleshooting.

1. Check the LED and ensure your KVM device is connected to Internet.

   Take Comet (GL-RM1) as an exmaple. A solid white LED indicates stable Internet connection.

2. Ensure the Cloud service is enabled.

   The Cloud service is enabled by default, but if you disable it manually via web browser, device re-binding to the GLKVM app will fail. In that case, please access your KVM device locally via web browser to re-enable the Cloud service.

If problem persists, please contact us at support@gl-inet.com and provide Device Model, Firmware version and MAC address.