FAQ¶
Learn how to use our devices and solve some common problems.
If your question is not listed below, please contact our technical support team for further assistance.
Quick Start¶
Local & Remote Access¶
- How to locally access the controlled device via browser?
- How to remotely access the controlled device via Cloud service?
- How to remotely access the controlled device via GLKVM app?
- How to remotely access the controlled device via Tailscale?
- Privacy error when accessing via browser
Cloud Service¶
- How to bind KVM to the Cloud via dynamic code?
- How to unbind KVM from the Cloud?
- How to disable Cloud service?
- How to delete Cloud account?
- How to upgrade firmware?
Device Power Issues¶
GLKVM App Issues¶
- Failed to find device in the GLKVM app
- Failed to bind device to the GLKVM app
- Failed to connect through GLKVM app
- Failed to install GLKVM app on Windows
Display Issues¶
- Only remote desktop wallpaper displayed in GLKVM
- Blank screen displayed in GLKVM
- BIOS interface does not display in GLKVM
- How to set EDID for GL.iNet KVM
Keyboard & Mouse Issues¶
- Cannot control mouse and keyboard
- Mouse cursors fail to overlap on KVM control interface
- Mouse latency when RPi4 controls RPi3 via GLKVM
- Keyboard does not input/output as expected
- Relative mouse not working on Reolink NVR