FAQ¶
Learn how to use our devices and solve some common problems.
If your question is not listed below, please contact our technical support team for further assistance.
Quick Start¶
Local & Remote Access¶
- How to access the KVM locally via browser?
- How to access the KVM remotely via Cloud service?
- How to access the KVM remotely via GLKVM app?
- How to access the KVM remotely via Tailscale?
- How to access the KVM remotely via ZeroTier?
- Privacy error when accessing via browser
Cloud Service¶
- How to bind KVM to the Cloud via dynamic code?
- How to unbind KVM from the Cloud?
- How to disable Cloud service?
- How to delete Cloud account?
Device Power Issues¶
GLKVM App Issues¶
- Failed to find device in the GLKVM app
- Failed to bind device to the GLKVM app
- Failed to connect through GLKVM app
- Failed to install GLKVM app on Windows
Display Issues¶
- Remote screen only displays the desktop wallpaper
- Remote screen goes blank or shows no HDMI signal
- Remote screen does not show the BIOS interface
Keyboard & Mouse Issues¶
- What should I do if I cannot control the mouse and keyboard?
- What should I do if mouse cursors fail to align?
- What shoud I do if keyboard does not input or output as expected?
- What should I do if relative mouse mode does not work on Reolink NVR?
- What is the difference between Absolute mouse and Relative mouse?
- How to fix mouse latency when RPi4 controls RPi3 via KVM?