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How to remotely access the controlled device via GLKVM app?

Before you begin, please ensure the controlled device has been connected to the GL.iNet KVM correctly, and the KVM is connected to Internet stably.

Follow the steps below to remotely access the controlled device via GLKVM app.

1. Install GLKVM app

Install the GLKVM App on your controlling device. It supports Windows and macOS.

2. Sign up and log in

Sign up for a GL.iNet account. If you already have one, skip this step.

sign up

Log in to your account.

log in

3. Bind your device

If your KVM and the controlling device are in the same local area network, click Add Device. It will start searching automatically.

add device

If your KVM has not been detected or it is not in the same local network, click the + button in the upper right corner to add it manually.

add manually

Customize the device name and input the S/N, which can be found on the bottom label of the KVM device.

add manually

Binding device. Please ensure a stable network connection.

binding

Binding successful. Your KVM device has been bound to your account. Click Done.

binding successful

You will be directed to the homepage, where your KVM device will be displayed Online.

device online

4. Remote access

Click your KVM device.

remote control

It will open a new window and display a connection progress bar.

connecting to remote device

Once connected, enter the admin password to log in to your device.

enter admin password to log in

You will be logged in to the control panel of your KVM device. Now you can access the controlled device through KVM.

remote control panel

Troubleshooting: Connection failed when remote access via GLKVM app

When accessing remotely through the GLKVM app, sometimes you may encounter a problem where the KVM device displays Online in the GLKVM app, but when clicked, it shows "Connection Failed".

device online

connecting

connection failed

Here are some troubleshooting tips:

  1. Make sure the KVM is connected to the Internet. A solid-white LED indicates normal network connectivity.

  2. Check if the controlling device (where the GLKVM app is installed) has VPN or proxy enabled. Disable the VPN and proxy, then re-open the GLKVM app and reconnect to your device.

  3. Check whether the local firewall of the controlling device blocks the GLKVM app's access to the Internet, or intercepts GL.iNet-related domains' traffic (such as goodcloud.xyz, gl-inet.net, astrowarp.net, etc.). Disable the local firewall or add GL.iNet-related domains into the firewall allowlist, then try again.

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