Technical Support via GoodCloud

Sometimes it is necessary to share your device via GoodCloud for technical support from GL.iNet. This guide will show you how to share your device with GL.iNet technical support.

Enable GoodCloud and remote access

Before sharing your device with GL.iNet technical support, please ensure your router has an additional Internet connection for stability. Set up an Ethernet or Repeater connection as a failover backup and ensure it works properly.

Then log in to the router's web Admin Panel to enable GoodCloud and remote access.

• For firmware version 4.7.x or higher

  Please go to CLOUD SERVICES -> GoodCloud, click Get Started and log in to your Cloud account in the upper right corner. If you don't have an account, register one first.

  

  Once logged in, your device will be bound to your Cloud account automatically.

  Turn to the GoodCloud page, enable Remote SSH and Remote Web Access, and click Apply.

  

• For firmware version 4.6.x or earlier

  Please go to APPLICATIONS -> GoodCloud, enable GoodCloud, Remote SSH and Remote Web Access, check the Terms of Service & Privacy Policy, then click Apply.

  

Log in Cloud account and bind device

If your router runs firmware v4.7 or higher, you can register an accout in the router's web Admin Panel and log in directly. Once logged in, the current device will be bound to your Cloud account automatically.

If your router runs firmware v4.6 or earlier, follow the steps below to log in to your account and bind your device.

1. Visit GoodCloud and log in to your account. If you don't have an account, register one first.

2. Bind your device to GoodCloud. Please refer to this link.

Share device with GL.iNet technical support

1. Visit GoodCloud and log in.

2. Navigate to Devices -> Bound Devices, and click on the device you want to share.

   

3. You will be lead to the device details page. Click the SHARE tab and Share Device, as shown below.

   

   Then share your device with GL.iNet Technical Support. To secure your personal network, please enable Auto Expire Sharing and set it to expire in 7 days. Then click Confirm.

   

Privacy Protection Statement

1. Devices shared with GL.iNet Technical Support are ONLY used for troubleshooting purposes. GL.iNet Support will not retain, back up, or access any of your privacy information.

2. To ensure password security, we recommend changing the login password of the web admin panel to a temporary one before sharing the device with GL.iNet Support. You can revert to your regular password after troubleshooting is completed.

Provide information to GL.iNet technical support

After sharing the device, please provide your router's MAC address and admin password to the corresponding GL.iNet technical support staff via email or forum PM for remote troubleshooting.

Please do not send the information via both email and PM at the same time.

• via Email: Send this information to the corresponding GL.iNet technical support staff at support@gl-inet.com.

• via Official Forum PM: Send a PM (private message) the corresponding GL.iNet technical support staff in the official forum.

  Here are steps to send a private message in the forum.

  1. Go to the offical forum.
  2. Click on the username of the GL.iNet support staff you are in contact with.

  3. Click on the Message button to send a private message.

     

Sometimes, new users may not be able to send a private message to GL.iNet technical support. In that case, you can respond in the same thread where you're interacting and ask the technical support staff to send you a private message first.

Please DO NOT share your device details in public; only share them with GL.iNet technical support via PM.

After the issue is resolved, please cancel the share and change your router's admin password.

---

Still have questions? Visit our Community Forum or Contact us.