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Stuck on the "Installing" screen when updating the router's firmware

If you are stuck on the "Installing" screen when updating your router's firmware, refer to the following steps to resolve the issue.

stuck on installing

After each step, check if the issue is resolved. If the issue is resolved, you can skip the rest of the steps.

  1. Verify whether the firmware update was successful.
    1. In a web browser, enter and sign in.
    2. Check the firmware version at the top and whether it matches the version you were updating to.
  2. Upload your router's firmware again.
  3. Use a different browser (e.g., Edge, Safari) to upload your router's firmware again.

If the issue persists, contact our Support Team via email at

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