How to Obtain Technical Support via AnyDesk¶

Through remote assistance, our technicians can directly check your network settings and help you quickly configure your network or troubleshoot network issues.

Before you accept remote assistance, please take a few minutes to prepare as follows:

1. Close Unnecessary Applications¶

Please close any applications that are not needed in advance. This will help reduce distractions and protect your privacy.

2. Ensure Network Stable¶

We recommend using both Wi-Fi and wired connections on your computer to avoid any disconnections or delays during the remote assistance session.

3. Download and Install AnyDesk¶

Visit the official AnyDesk website to download the version suitable for your Operating System.

download anydesk

Launch AnyDesk after installation.

4. Obtain AnyDesk Address¶

Once AnyDesk is running, you will see a numeric address (usually in the format of “123 456 789”). This is the address you need to share with the support technician.

get anydesk address

Send your AnyDesk address to the support personnel so they can connect to your device.

6. Accept Connection Request¶

When the technician attempts to connect, you will receive a prompt for the connection request.

Please ensure you trust the technician, then click “Accept” to allow them access to your device.

accept request

7. Communicate During Session¶

Throughout the support session, feel free to communicate via speaker, chat window in Anydesk session, or any other method to ensure your issues are addressed effectively.

8. End the Session¶

Once the support session is concluded, terminate the connection by clicking the red "End Session" button in the AnyDesk interface. This will terminate all remote access permissions. To ensure complete privacy protection, please also:

Close the AnyDesk application entirely (not just minimize it).
Restart your computer if you have concerns about residual processes.
Check your system settings to confirm no remote access permissions remain active.